ORDER INFORMATION

1. How can I find an answer to a question that isn’t in this FAQ?

K2Herbstore.com is available anytime via email at support@K2herbstore.com

2. Is the E-Check  and Credit/Debit Card the only way I can order from k2herbstore?

Yes as of now. Credit/Debit and E-check is the only way that allows us to sell k2 herb online. It is very secure and there is no need to worry about extra charges or saving your bank info.

3. Can I return my order for any reason?

You can follow the RMA policy found here for returns.

4. Do you ship to Everywhere in the Nation and worldwide?

Yes we ship to all 50 states including APO’s and Everywhere In the world. Our New Product formula is 100% legal everywhere. We ship in very discreet packaging so there is no need to worry.

5. Do you offer free shipping?

Not at this time, however this may change in the near future.

6. How long until I get my order?

Shipping times vary based on what shipping method is chosen and where you live. For USPS first-class mail delivery takes 3-4 business days but is not guaranteed by USPS. International orders vary between 10-21 business days (depending on your country and customs).

7. Are your products shipped in discrete packaging?

Yes, there are no k2herbstore.com logos or other distinguishing marks on the packing. All packages are shipped in USPS flat rate envelopes or white bubble mailers.

8. Can I place an order with a Visa gift card or some other prepaid card?

Yes, you can place orders with prepaid cards as long as there is a billing address associated with that card. When checking out on K2HerbStore.com put the card’s billing address in for the billing information and put your desired shipping information into the shipping information area.

GENERAL INFORMATION

1. What is the best way to store K2 herbal incense?

It is best to store K2 herbal incense in a cool, dry, dark, air-tight container.

2. What is the most potent K2 incense?

Are New Products Armageddon, Mad Hatter and Plutonium are by far the strongest herbal Incense blends. Followed by
K2 Summit, Black Mamba, K2 Blue, Mr Nice Guy and Relaxinol have the most potent incense aromas (K2 Summit is the most popular). K2 Blonde and K2 Pink have very pleasant aromas that are less potent than Summit and Blue. K2 Citron has a citrus aroma that is less potent than the others. K2 Standard has a pleasing aroma similar to K2 Summit but it is the least potent K2 incense.

3. What is the most popular K2 blend?

Our most popular K2 blend is K2 Summit, Armageddon and Black Mamba. Our next best sellers include Mad Hatter, Plutonium and Mr Nice Guy.

4. I have been ripped off by other supposed K2 sellers, can I trust K2HerbStore.com?

The short answer is YES, you can trust K2HerbStore.com to offer you authentic K2 herb at a great price. We respond to emails within 24 hours, usually less. We have a complete return policy that you can find on our returns link. We have thousands of customers with over 99.6% satisfaction!

5. Do you take PayPal?

No, we do not take payment via PayPal. Secure payments can be made with a credit/debit card, gift card or an e-check with a valid bank account.

6. What credit cards do you accept?

We accept the following credit/debit cards: Visa, Mastercard &American Express.

7. How is your product packaged? What does K2 incense look like?

All our K2 incense is packaged in 3g bags. The bags are factory sealed with a K2 trademark logo on the front and manufactured in the U.S. with a black and white disclaimer/barcode on the back. K2 incense is a leafy herbal incense with varying colors depending on the blend. Check our websites products for pictures. All our quality 3g bags are vacuum sealed for freshness and authenticity and are stamped with “Authentic K2″ and a lot number.

8. Your website says you are “out of stock” of one of your K2 herb blends. When will you have more?

We cannot guarantee when we will get any of our products back in stock. If you would like to be notified as soon as we are back in stock you can sign up with an email address to be notified on the specific product’s page at k2herbstore.com.

9. What is in K2?

K2 incense is a variety of proprietary novelty herbal incense blends that contain both natural and synthetic ingredients.

10. Does K2 contain salvia, THC, cannabis or any controlled substances?

K2 does not contain salvia, THC, cannabis or any other controlled substance and is not intended to be smoked or consumed.

11. How can I tell which products are Authentic K2 herbal incense blends?

Due to the K2′s high popularity, there are many “knock-off” blends or “basement blends”. These are not authentic products and they should be avoided. One way to tell a fake K2 blend is by the name of the blend. The only Official, Authentic blends are: K2 Summit, K2 Blue, K2 Blonde, K2 Pink, K2 Citron, and K2 Standard and there may be a few new products out soon. Any other blends, such as K2 Melon, K2 Pineapple, K2 2 (or K2 Squared), K3,and many more are not Authentic blends. One other way to spot a fake K2 product is by the packaging. Look for the Authentic K2 logo on the front of the highest quality factory sealed bags. Please be careful when dealing with any site that offers these blends or don’t deal with them at all.